Once your order leaves the warehouse, you may request for a tracking number so you can track your shipment online or via telephone. Transit times are estimated and cannot be guaranteed. Our company will endeavor to ensure a prompt and safe delivery. However, we cannot be held responsible if your items arrive later than the estimated date due to geographic location or any fortuitous event. If you have tracked your shipment and found any discrepancies, please call AAA Customer Service at +1(713-777-5888) or email us at firstname.lastname@example.org immediately.
Deliveries are normally scheduled Monday through Friday during normal business hours. Please note any special delivery requirements on your Purchase Order like Liftgate, Appointment, Inside Delivery, Residential Delivery, etc. and we will contact you to review your requests. Depending on the request, additional fees may apply, and you will be contacted for approval. A processing fee may apply for any change of address requests after an order has shipped. If your order shipped with a freight carrier, and it requires an appointment, you will be contacted for an appointment by the freight carrier or delivery agent ahead of time so that you can plan your schedule accordingly. Freight company may access a fee for setting up appointment. Should you miss a delivery (for shipment with no appointment), a re-delivery fee may apply. If your order is shipped with a parcel carrier (e.g. FedEx, UPS), please contact them ahead of time to make any special arrangements.
Upon delivery, be sure to inspect the shipment for damage(s) before the driver leaves and verify the number of pallets delivered with the delivery receipt. Once you sign for the boxes, you are indicating you accept the furniture, so be sure to note all damages on the receipt. If you do not note any damages on the delivery receipt, you are accepting the furniture “as is” and will be fully responsible for any replacements (including freight) or repair costs if the damages are transit related. Please accept ALL boxes that have the visible damage and note the damages on the delivery receipt, being as detailed and descriptive as possible. You do not need to open the boxes at this time, as the driver may not have time to wait. Upon opening the boxes, if any damage is discovered please keep the shipping carton and inner packaging. Please call AAA Customer Service within forty-eight (48) hours upon delivery.
It is the customers' responsibility to ensure the furniture will fit through doorway/hallway especially for booth(s). AAA Furniture Wholesale will not be held liable should your order not fit into your location or should damages occur due to improper measuring or unloading.